Visitation Protocol

We are pleased to announce our updated Visiting Regulations as below
1. VISITING BY APPOINTMENT ONLY – Limited in Number (Max 4 visits per week per
2. Up to four visitors from no more than two households can now visit, with a
maximum of four x 1hour visits per week permitted, which must be pre-booked through
our booking system.
3. Lateral Flow Tests (LFT Tests) are freely available from NHS for completion before
visiting Care Homes (available from Maryland Healthcare Reception and online – )
4. A Visiting Declaration Form to be completed on entry for each visiting appointment,
your temperature will be taken and noted.
**Please do not visit Maryland Healthcare if you or anyone in your household are experiencing any
symptoms of Covid-19, have a cold or feel generally unwell**
How do I book a Visit?
You can book a visit, by emailing or calling our Reception Staff to book an appointment:
Email: [email protected]
Tel/Text/WhatsApp: 07483 325353
Reception is open 9am-5pm Monday-Friday to book appointments – if you require to book
outside of these times, please email the units directly.
• Please be aware that the phone lines can often be busy, we would recommend emailing to
secure a Visiting appointment
Rowan Unit: Appointments: 2.00pm-4.00pm Juniper Unit:
Appointments: 2.00pm-4.00pm
Larch Unit: Appointments: 2.00pm-4.00pm Willow Unit:
Appointments: 2.00pm-4.00pm
Additional appointments available from 6pm-7pm

Following the latest guidance in relation to the Pathway Moving towards Normalised Visiting
in Care Homes NI, we have now entered the gradual easing phase.

Gradual Easing Guidance
Increased number of people able to visit at one time to maximum of 4 from no more than 2 households at any one visit and a maximum of 4 visits per week
Children can visit and the responsibility will rest with the adult for supervision to ensure they adhere to all IPC measures as appropriate. Any child visiting will be included in
total number of visitors for the arranged visit
Close physical contact extended to include ‘brief’ hugging. Effective hand hygiene practices and masks to remain
Visiting in residents own room with window open
Family and friends of residents should be aware of the benefits of visiting their loved ones,
but also be aware of the challenges which care homes, as distinct from other health and care
settings, face in safeguarding all residents from infection. The restriction of visitors to care
homes has been a key strategic component of managing the pandemic and it was introduced
to protect residents, their families and staff by reducing the risk of infection.
Families/friends intending to visit must help ensure their loved ones remain safe, by:
Staying at Home, if symptomatic
Arranging visits in advance, and notifying the care home of any changes
Face coverings – and any other necessary PPE, should be worn as appropriate
Engaging with the care home – you are partners in care and should work together for the good of your loved one.
It is crucially important, therefore, that visitors make themselves aware of the restrictions
which apply to the visiting of their loved one, and work together with the care home and the
statutory agencies to ensure that they can safely engage in meaningful visiting while
ensuring that the risk to their loved one and others in the care home is minimised as far as

Care homes have worked together with families and statutory agencies to make care homes
and visiting as safe as possible, and to support continued contact between residents and
their loved ones.
Care home staff have worked tirelessly throughout the pandemic to support continued
contact between residents and their loved ones within the limits of the applicable guidelines,
but these restrictions have been hugely challenging for residents and their loved ones, as
well as for care home staff and colleagues.
As we begin to ease along the pathway to increased visiting, care homes and their staff
should ensure that they facilitate the increasing recommended levels of visiting, putting in
place management measures to ensure that this is done as safely as possible.